Smaller Business IT Support

All businesses use IT in some form and we always have the occasional issue. Being a small business can make these instances really expensive and very disruptive to resolve, whilst stopping or slowing your ability to do what you are good at – running your business!

Capella Computer Solutions has launched our Token Based, IT Support Service, a non contract service that allows you to control costs around keeping your user devices running.

Key Features:

1. Token-Based IT Support

   • Customers purchase a set number of support tokens that can be used over a 12-month period.
   • Each token covers a specific IT issue or service request, such as device troubleshooting, software installation, or basic configuration tasks.
   • The tokens can be used as needed throughout the year, giving the business flexibility without committing to a continuous support contract.
   • Each token is for 1 hour of service
   • This is a remote service and does not require an engineer to attend your site

2. User Device Management:

   • Focused support for user devices such as laptops, desktops, tablets, and smartphones.
     • Troubleshooting and resolving issues like system crashes, software malfunctions, and connectivity problems.
     • Setting up and configuring new devices
     • Ensuring security software (antivirus, firewalls) is installed and up to date on all user devices.
     • Performing periodic system health checks to prevent potential issues

3. Annual License Review

   • A once-a-year review of software licenses to ensure the business is compliant and making optimal use of software.
   • This includes checking for:
     • Unused or underutilised licenses, which can be retired or reallocated.
       Expiring licenses that need renewal.
     • Opportunities for cost savings, such as consolidating subscriptions or moving to more cost-effective licensing models.
     • Advising on new software that could benefit the business or reduce costs.

Benefits for you

• Flexible, Pay-as-You-Go Support: The ticket system allows businesses to manage their IT costs effectively by paying only for the help they need, at a pre-agreed cost per incident.
• Focus on User Devices: Ideal for businesses with limited infrastructure, this service focuses on keeping their everyday work tools (user devices) running smoothly.
• Resolution available at the end of the phone: no need to waste time hunting out people to attempt to sort, you are straight to the experts!
• License Optimisation: Annual reviews ensure the business isn’t overspending on software and is up to date with compliance requirements.
• Enjoy Enterprise grade support at a fraction of the cost!!

This service model is perfect for small businesses that don’t need full IT infrastructure management but still require reliable support for their day-to-day operations and software management.