Smaller Business IT Support

All businesses use IT in some form and we always have the occasional issue. Being a small business can make these instances really expensive and very disruptive to resolve, whilst stopping or slowing your ability to do what you are good at – running your business!

Capella Computer Solutions has launched our Token Based, IT Support Service, a non contract service that allows you to control costs around keeping your user devices running.

Key Features:

1. Token-Based IT Support

   • Customers purchase a set number of support tokens that can be used over a 12-month period.
   • Each token covers a specific IT issue or service request, such as device troubleshooting, software installation, or basic configuration tasks.
   • The tokens can be used as needed throughout the year, giving the business flexibility without committing to a continuous support contract.
   • Each token is for 1 hour of service
   • This is a remote service and does not require an engineer to attend your site

2. User Device Management:

   • Focused support for user devices such as laptops, desktops, tablets, and smartphones.
     • Troubleshooting and resolving issues like system crashes, software malfunctions, and connectivity problems.
     • Setting up and configuring new devices
     • Ensuring security software (antivirus, firewalls) is installed and up to date on all user devices.
     • Performing periodic system health checks to prevent potential issues

3. Annual License Review

   • A once-a-year review of software licenses to ensure the business is compliant and making optimal use of software.
   • This includes checking for:
     • Unused or underutilised licenses, which can be retired or reallocated.
       Expiring licenses that need renewal.
     • Opportunities for cost savings, such as consolidating subscriptions or moving to more cost-effective licensing models.
     • Advising on new software that could benefit the business or reduce costs.

4. Benefits for you

   • Flexible, Pay-as-You-Go Support: The ticket system allows businesses to manage their IT costs effectively by paying only for the help they need, at a pre-agreed cost per incident.
   • Focus on User Devices: Ideal for businesses with limited infrastructure, this service focuses on keeping their everyday work tools (user devices) running smoothly.
   • Resolution available at the end of the phone, no need to waste time hunting out people to attempt to sort, you are straight to the experts!
   • License Optimisation: Annual reviews ensure the business isn’t overspending on software and is up to date with compliance requirements.

This service model is perfect for small businesses that don’t need full IT infrastructure management but still require reliable support for their day-to-day operations and software management.